Privacy Policy
Welcome to Inkgenie.io ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services. We process your personal data in compliance with the Information Technology Act, 2000 and other applicable Indian privacy laws.
1. Information We Collect
a) Personal Information
When you place an order or contact us, we may collect:
- Your name
- Email address
- Shipping and billing address
- Phone number
- Design descriptions or uploaded files
b) Payment Information
We use PhonePe as our payment gateway. Your payment information is processed securely through PhonePe and is not stored on our servers.
c) Automatic Data
When you visit our website, we may automatically collect information such as your IP address, browser type, device information, and usage data through cookies and similar technologies. We use Google Analytics to understand how visitors use our site and to improve your experience.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Create and render your custom designs
- Communicate with you about your orders, updates, or support inquiries
- Improve our website and services
- Send you promotional offers if you opt in
- Comply with applicable laws and regulations
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior.
Types of Cookies We Use:
- Essential Cookies: Necessary for the functioning of the website.
- Performance Cookies: Help us understand how visitors interact with the site.
- Functionality Cookies: Enable the website to provide enhanced features and personalization.
You can manage your cookie preferences through your browser settings.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Payment processors (PhonePe)
- Shipping and delivery partners
- Service providers who assist in operating our website (e.g., hosting services, analytics providers)
Business Transfers:
If Inkgenie.io is acquired or merged with another company, your information may be transferred to the new owners so we may continue providing services to you.
Legal Requirements:
We may disclose your information if required by law or in response to valid legal requests.
5. Data Security
We take reasonable measures to protect your personal information, including SSL encryption, secure servers, and restricted access. However, no method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including any legal, tax, or accounting requirements.
7. Data Deletion Request
We respect your right to have your personal data removed. If you wish to delete your data, please follow these steps:
Submit a Request: Email us at support@inkgenie.io with the subject line "Data Deletion Request." Include your full name, the email address associated with your account, and a brief description of your request.
Verification: To protect your data, we may contact you to verify your identity before processing your request.
Processing Time: We will process your request within 14 business days of verifying your identity. Once completed, we will send you a confirmation email.
Scope: Upon successful processing, all personal data associated with your account will be permanently deleted, except where we are required to retain certain data by law (e.g., tax compliance). Please note that data deletion will result in the termination of your account and any associated services.
8. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Request corrections to any inaccurate information
- Opt out of receiving marketing emails at any time
To exercise these rights, please contact us using the details below.
9. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please reach out to us: